Refund and Return Policy for Naasify

We at Naasify understand that sometimes, things may not go as planned, and our customers may need to cancel an order or return a product. We want to make the process as easy and transparent as possible for our customers. Please read our Return and Refund Policy.

Cancellation Policy: 

Customers can cancel an order any time before it has been shipped. To cancel an order, please contact our customer support team at info@naasify.com. Once an order has been shipped, it cannot be canceled.

Return Policy:

If the Product is damaged, you may return it within 5 days of receiving it. To be eligible for a return, the product must be unused and in the same condition as when you received it. You must also provide proof of purchase. To initiate a return, please contact our customer support We will provide you with a return shipping address and instructions. Once we receive the returned product, we will inspect it and issue a refund within 30-35 business days. 

Replacement Policy:

At Naasify, we strive to provide our customers with high-quality products and excellent service. We understand that there may be instances where you may need to replace a purchased item. To ensure a smooth replacement process, please review our replacement policy below.

1. Eligibility for Replacement:

  • Items eligible for replacement are those that are damaged during shipping, defective upon arrival or do not meet the quality standards expected from our products.
  • Items must be unused, in their original packaging, and accompanied by proof of purchase (receipt or order number).

2. Timeline for Replacement:

  • You must report any issues with your purchase within 5 Days of receiving the item.
  • Once the issue is reported and verified, we will initiate the replacement process.

3. Replacement Procedure:

  • Contact our customer support team to report the issue and request a replacement.
  • Our team will assess the issue and inform you of the replacement eligibility within 10 business days.

4. Replacement Options:

  • If the item is eligible for replacement, you can choose between receiving a replacement product or a refund, depending on your preference.
  • If a replacement product is chosen, we will ship it to you at no additional cost.

6. Customer Responsibilities:

  • Ensure that the item is returned in its original condition with all accompanying accessories and packaging.
  • Follow the instructions provided by our customer support team regarding the return shipping process if required.

For Returning Product: You have Proofs For Returning.

Refund Policy:

 If you are eligible for a refund, we will issue the refund to the original payment method used to make the purchase. The refund will be for the cost of the product only and will not include any shipping charges. If you are returning a product due to a defect on our part, we will cover the return shipping costs.

Exceptions: Some products may not be eligible for returns, refunds, or cancellations. These include:

  • Customize products that have been specifically made to order.
  • Products that have been used or damaged by the customer.

Contact Us:

 If you have any questions or concerns about our 

For refund and Return policy, please contact us at info@naasify.com. Our customer support team will be happy to assist you.